• Cancellation and Refund policy depends on the hotels and resorts where the reservation has been made , and it varies from hotel to a hotel and factors such as the seasonality , duration between the date of cancellation and the check in date , etc .DWD Group Holiday will charge a processing fee of 10% in case of cancellations / amendments .
• If we receive any query for the cancellation from customer side then company provides cancellation within 10 working days without any cancellation charges
• Cancellation Policy
  • 20% Charge of the total Package booking on amendment/Plan Change.
  • 30% cancellation of the package cost after confirmation/issuing the hotel voucher.
  • 50% cancellation of the package cost before 10 days of the travelling date.
  • 100% cancellation of the package cost before 07 days of the travelling date.
  • No. flexibility at the time of Travel in the plan.
  • Cancellation & other policies as per the hotel/company rule.
  • All cancellation are to be communicated in written by mail.
  • Any amendment in the original booking u have to update in written by mail.
  • There are no refund due to any pandemic or virous attack in that situation we can amend
    your travel date for the future booking .
• If approved the amount will be processed and credited within 10 working days
  • Passengers are requested to be punctual. No refund will be made if the passengers
    do not come in time at pickup point for what so ever reason.
  • Children above 3 years of age will be charged full fare. It is advised, Children to take
    full seat for long journey. Children below 3 years who have not been charged would
    not be provided seats.
  • Purchase entrance tickets from the monuments directly.
  • Tourist will carry their luggage from vehicle parking lot of place of stay at their own
    responsibility.
  • Conveyance charges from the Vehicle parking lots to monuments / Hotels & any
    other place where the vehicle cannot reach due to traffic regulations will be borne by
    the passenger themselves.
  • The management will not be responsible for any loss of articles in the vehicle or
    outside during the tour.
  • The company will not be responsible in any manner of any delay or inconvenience
    caused to the tourists during the journey in case of breakdown of the vehicle, failure
    of A/C or due to any unforeseen reason like traffic jams / Landslides / VVIP
    movement, which might be beyond the control of the management and“ NO
    REFUND” will be made to the tourists. In such circumstances some of the places
    may not be shown & Food and accommodation expenses are to be borne by the
    tourist directly.
  • Passengers are requested to wait at the pickup point given, if the vehicle is late, still
    if the vehicle does not reach within twenty minutes then please contact our helpline
    no. immediately for necessary action. Phone No.: 01144758961 Delhi :
  • The management reserve reserves the right to make changes ’en-route or omit any
    place of visit if it becomes necessary.
  • The management holds the right to shift the tour from bus to cabs/mini bus for any
    foreseen reason at any point of time without canceling the tour FOR WHICH NO
    REFUND WILL BE MADE. SEATING CAPACITY OF A/C DELUXE, CAN BE ANY
    TYPE OF VEHICLE.
  • DWD Group Holiday reserves the right to change the fares (if it becomes necessary)
    due to any increase in Government taxes, fuel or any other incidental charges. In
    such a case, New Fare would be applicable from the tour departure date and not the
    fare while booking of tour.
  • Checkout time in most of the hotels is 12 Noon. Arrangements from 12 noon
    onwards are made at all places wherever night halts during the journey. If the
    vehicle reaches before 12 Noon, only fresh up arrangements are made before the
    room is allotted. Accommodation is provided for stay only and all additional services
    such as room heaters, snacks, food laundry, etc will be paid by the tourist directly to
    the hotel.
  • Tourists can make purchases from anywhere they like; the company is not
    responsible for any kind of purchases and not recommends any particular shop.
  • No compensation will be available, if passenger does not take food / accommodation
    during the tour where the fare is inclusive of food / sharing accommodation.
  • in triple sharing accommodation extra bed (mattress) only will be provided in a
    double bedded room.
  • Any suggestions/ complaints about the tour/ vehicle/ guide/ driver/helper/ staff may
    please be communicated to the management
    at INFO@DWDGROUPHOLIDAY.COM.
  • No seat number is allotted in same day tours. Passengers can seat on first come
    first serve basis, if seat numbers are not allotted.
  • Any cancellation will be accepted on in writing/e-mail/ fax along with timings to be
    mention in letter.
  • Any refunds will be made through cheque only favoring the passengers name in
    ticket as mentioned.
  • Cash coupon may be redeemed as a refund to your respective Credit/Debit Card
    account with in 30 days of the ticket cancellation. The amount will be credited in
    your account within 8 to 10 working days after the refund initiation. The refund cash
    coupon amount would carry a Payment Gateway transaction charge of 5%(For ETicket Only)